Question 1

How long does setup take?

Accepted Answer

Less than 60 seconds. Add a single script tag to your website, or install the React/Vue SDK. No build step required for the script tag approach.

Question 2

What frameworks do you support?

Accepted Answer

Everything. First-class React and Vue SDKs with TypeScript support. A vanilla JS script tag that works on any website, WordPress plugin, or custom webhook integration for anything else.

Question 3

Do I need to change my build process?

Accepted Answer

No. The script tag loads asynchronously from our CDN. For SDK users, it's a standard npm install. No Webpack plugins, no babel configs, no build changes.

Question 4

Can I test it before going live?

Accepted Answer

Yes. The 7-day free trial gives you full access. You can also use the widget in development mode to test the integration without counting against your response limits.

Question 5

How do I customize the widget appearance?

Accepted Answer

From your dashboard: change colors, position (all 4 corners), border radius, and text labels. Changes apply instantly. Enterprise plans include white-label options.

Question 6

How does pricing work?

Accepted Answer

Flat monthly rates: Starter ($19/mo), Pro ($49/mo), Business ($99/mo). No per-user fees, no per-seat charges, no automatic upgrades. You pick a plan, you know what you pay.

Question 7

Are there hidden fees or overage charges?

Accepted Answer

No. Widget views are unlimited on all plans. When you hit your monthly response limit, new submissions pause until your billing resets. No surprise invoices.

Question 8

How do response limits work?

Accepted Answer

Starter: 500/mo. Pro: 5,000/mo. Business: 50,000/mo. We email you at 80% usage. At 100%, submissions pause. Upgrade or wait for reset. No overage fees ever.

Question 9

Do I need a credit card to start?

Accepted Answer

No. The 7-day trial is completely free, no credit card required. After your trial, your widget continues working for 7 more days (grace period) before pausing.

Question 10

What happens if I cancel?

Accepted Answer

Your widget works for 7 days after cancellation. You can export all feedback data during this time. 1-click cancellation, no questions asked, no retention calls.

Question 11

How does FeedValue compare to Canny or Survicate on price?

Accepted Answer

Canny auto-upgrades from $99 to $400/mo when you grow. Survicate gates analytics behind expensive tiers. FeedValue is flat $19-99/mo with AI triage included on all plans.

Question 12

How big is the widget bundle?

Accepted Answer

Under 10KB gzipped. It loads asynchronously and never blocks your page render. Zero impact on Lighthouse scores or Core Web Vitals.

Question 13

Will it slow down my site?

Accepted Answer

No. The widget loads async from a global CDN (300+ edge nodes). It doesn't touch your DOM until it's fully loaded. We test against Lighthouse on every release.

Question 14

Do you have an API?

Accepted Answer

Yes. Full REST API for reading feedback, managing widgets, and configuring integrations. HMAC-signed webhooks for real-time event delivery. API docs at docs.feedvalue.com.

Question 15

What about React and Vue SDKs?

Accepted Answer

Both SDKs provide typed components with full TypeScript support. Headless mode available for custom UI. Tree-shakeable, so you only ship what you use.

Question 16

Does the AI categorization work in all languages?

Accepted Answer

AI triage works across all major languages. Categorization and sentiment analysis are language-aware, so feedback in Spanish, German, or Japanese gets properly classified.

Question 17

What data does FeedValue collect?

Accepted Answer

Only what users submit: their feedback text and optional email. We collect zero cookies, zero fingerprints, zero cross-site tracking. No analytics scripts piggyback on our widget.

Question 18

Is FeedValue GDPR compliant?

Accepted Answer

Yes, on all plans. Anonymous feedback by default, data export on request, data deletion on request. DPA available for enterprise customers.

Question 19

Do you use cookies?

Accepted Answer

No. The widget uses zero cookies. No tracking cookies, no session cookies, no analytics cookies. This means no cookie banner is required for the widget.

Question 20

Where is my data stored?

Accepted Answer

All data is encrypted at rest and in transit (TLS 1.3). Hosted on SOC 2 compliant infrastructure. You can request a full data export or deletion at any time.

Question 21

Which integrations are available?

Accepted Answer

Slack, Jira, and Linear with AI-powered routing. Custom HMAC-signed webhooks for anything else. Discord and Notion integrations coming soon.

Question 22

How does content-based routing work?

Accepted Answer

AI categorizes each response (bug, feature request, praise, complaint). You set rules: bugs go to Jira, praise goes to #wins in Slack, feature requests go to Linear. Fully automatic.

Question 23

Can I route to different Slack channels?

Accepted Answer

Yes. Set up content-based filters so bugs go to #bugs, praise goes to #wins, complaints go to #urgent. Route by category, sentiment, or custom keywords.

Question 24

Do webhooks support HMAC verification?

Accepted Answer

Yes. Every webhook payload is signed with HMAC-SHA256. Verify the signature on your end to ensure the request came from FeedValue. Docs include verification examples in Node, Python, Ruby, and Go.

Question 25

Can I build my own integration?

Accepted Answer

Yes. The webhook system supports any HTTP endpoint. Set up a custom webhook URL, configure content filters, and receive JSON payloads with full feedback data.

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